Privacy Policy

This privacy policy sets out how StreamBid Ltd (Reg in Scotland SC669503) uses and protects any information that you provide when communicating with us and using our services. This policy (together with our website terms of use and any other documents referred therein) sets out the basis on which we will collect, use and process personal data.

Please read this Privacy Policy carefully to ensure you understand how we handle your personal data; please also check this page from time to time as the Policy may be updated. This policy is effective from August 2022.


A majority of the personal data we collect and process will be provided directly by you (whether in person, by telephone, on a paper form, by email or online) for example:

  • when you register your interest in our software or services;
  • when you become a client using out products / services;
  • when you operate a StreamBid account;
  • when you email or call us, or we call you.

We may also obtain information about you and/or your company:

  • When you click our advertisements or product/service information on social media/ LinkedIn.
  • When someone introduces you to us.

Personal data collected may include your name; address; email address; telephone number; interests; marketing preferences; when appropriate, your company payment information; and any other personal information relevant to the services we provide.


We may also collect general user tracking information related to our website use using Google Analytics (see below). This information is collected and stored whenever a request is made for any page or image on our servers. This information can be analysed and presented in the aggregate or organized by user sessions.

The use of cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use a third party product “Google Analytics”, a web analytics service provided by Google, Inc. (“Google”), to help us analyse how our site is used. The information collected is anonymous and is statistical data about users’ browsing actions and patterns. It is used to generate site web statistics and inform improvements to the website. In using Google Analytics, information about your use of our site, including your IP address, operating system and browser type may be transmitted to, and stored by, Google. This information will be subject to Google’s Privacy Policy. See Google’s Privacy Policy. 

This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. NOTE: This may prevent you from taking full advantage of the website or Live bidding system(s) as it will NOT work correctly.


Here we have outlined why we will be processing your data, what personal data that processing applies to and the lawful basis on which we process it.

WhyWhat (non-exhaustive list)Lawful basis
To provide you with information about our products and services

Name & Contact details

Email address

Email correspondence

Legitimate interest
To act as your auction houses nominated provider of Live or Timed auction bidding services

Your nominated employees Name & Contact details, Email address, Email correspondence

Your bidding client’s email, login details, bid history, spending limits, location, device type

Performance of contract
To monitor performance of our products and services

Your nominated employees Name & Contact details, Email address, Email correspondence

Your bidding client’s email, login details, bid history, spending limits, geo-location, device type, bidding behaviours, lot interactions

Legitimate interest
Staff training

Your nominated employees Name & Contact details, Email address, Email correspondence, admin/clerking behaviours

Your bidding client’s email, login details, bid history, spending limits, geo-location, device type, bidding behaviours, lot interactions

Legitimate interest


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

However, we may need to disclose certain personal information to our agents, auction house clients or contractors to enable StreamBid Ltd to process transactions, administer auctions or communicate with you (for example: we will need to transfer your data to & from your auction house who we are contracted with as their Bidding provider to provide you with bidding services on their behalf).

We may also need to retain and disclose certain information about you to appropriate agencies to conduct anti-money laundering and to assist with fraud and crime prevention and detection.

Where we do so it will be on the basis that these agents/contractors are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are


We will hold your information on our systems for as long as is necessary for the relevant activity, or for as long as is specified in any agreement between you and us.


We will take all reasonable and appropriate steps to maintain the security and integrity of all personal information provided through our website, or by any other means electronic or otherwise.

We will ensure that your personal data within StreamBid Ltd is suitably protected against both unauthorised physical and electronic access. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed constantly to improve the data protection posture. However, we cannot guarantee that information during transmission through the internet or any computer network is entirely safe from unauthorised intrusion, access or manipulation. We will have no liability for disclosure of information due to errors or unauthorised acts of third parties. In any event, where we believe personal data has been compromised, we will notify you of this.


Subject Access Requests

If you are a resident of the UK, you have the legal right to make a “subject access request”. If you exercise this right and we process personal data about you we are required to provide you with a description and copy of that personal data, and tell you why we are processing it.

Correction of Data/ Restriction of Processing

As well as your subject access right, you may have a legal right to have your personal data corrected or erased, to object to its processing, or have its processing restricted.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Please contact us at if you would like to exercise any of your rights explained above in relation to your personal data.


Our websites are directed to adults. They are not directed to children. We do not accept them as clients or knowingly collect data about them.


We reserve the right to amend or update this Privacy Policy and any of our privacy practices at any time. We will notify users of this website by posting any updated policy on this page and such changes will be effective immediately and without further notice. Where appropriate, we may notify you directly of changes to the Privacy Policy either through email or a prominent notice on our website.


If you have any queries in relation to how and why we process your personal data please contact us at